FEEDBACK & REQUESTS

Browse our frequently asked questions or get in touch with us via our feedback form.

For enquiries related to flight bookings, please call our team at the Customer Contact Centre on 13 17 13.

You can also amend your booking online at Manage Booking.


*Feedback Type: 
  

Note: we are currently experiencing a high volume of requests. Turnaround times may be impacted by the volume of requests received. We will endeavour to respond to your feedback within 20 business days. Please call Rex on 13 17 13 for booking related enquiries.





  
 

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*Category   

*Name 
*Email 
Additional Email 
Phone 
Additional Phone 
Address 
Origin Port   
Destination Port 
Flight No 
Booking Reference 
Ticket Number/s for all passengers
Travel Date 
 
Does your refund application apply to all sectors in your itinerary (if applicable)?
 
*Feedback/ Enquiry/ Further details  
 
 



    To provide supporting documentation, you may:
  1. Fax it to 02 9023 3599, clearly labelled with your Reference Number (which will be given to you after you submit your form).
  2. Click on browse and attach a file from your computer
  • Attach supporting document (doc, rtf and pdf format only). Max size 4 MB each.