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Check-in occurs at T1 terminal at Adelaide Airport (counter 31).

Flights to destinations on the regional network (onboard the Saab 340 turbo prop aircraft) depart from Gate 10.

Please check the flight information display screens for departure gate for domestic flights to Melbourne.

The Rex Lounge is also located at Gate 10.

For passengers with more than one flight connection with Rex, baggage is automatically transferred to their next flight.
 

  • Check- in is located at the Northern check-in location (counter 7 and 8)
  • All regional flights will depart from Gate 10
  • Check screens for Gate information for domestic flights from Adelaide
  • Internal buggy transport is now available
  • Arrivals will be collected from the aircraft by tarmac transfer bus and passengers will be delivered to the arrivals bay and exit at the Southern end of the terminal
  • Unaccompanied Minors (UMNRs) collection in Adelaide:
    • From regional flights, Receiving Adults must collect UMNRs at the Service desk next to carousel 4 in the arrivals hall
    • On domestic flights from Melbourne, UMNRs are to be collected by the Receiving Adult at the arriving Gate. Please check the display screens for arrival gate information.   

Truly Aus

Truly Aus is the bimonthly inflight magazine for Rex Airlines, Pel-Air Aviation and National Jet Express.

It's dedicated to sharing stories about fantastic Australian places, products and people doing great things.

AusBiz is the business magazine within Truly Aus which focuses on Australian industries, issues and topics, covering agriculture, mining, business, technology, finance, charity, environmental issues and education.

Each issue of the magazine reaches over 330,000 readers. If you are interested in advertising, you can find the media kit here or contact Michelle Hespe at publisher@trulyaus.com.

Advertise with us and get your brand in front of millions of Rex passengers. 

 

If a passenger presents themselves at the Rex check in desk with a copy of an international ticket or itinerary, which confirms international air or cruise connections within 24hours, Rex will permit checked baggage allowance of 23kg per passenger for regional and domestic flights. 

Any excess luggage will be charged at a specific rate, per kilogram over the free baggage allowance, and will be carried strictly subject to space availability.

Please click
here
to check the excess baggage fee and see more information.

Carry-on baggage allowance:

  • Regional services:
    • All fares: 7kg
  • Domestic services:
    • Promo and Saver: 7kg
    • Flex: 10kg
    • Biz Saver: 10kg
    • Biz and Biz Plus: 15kg (no one piece more than 10kg)


Checked baggage allowance:

  • Regional services:
    • Community, Promo, Saver: 15kg
    • Flex: 23kg
  • Domestic services:
    • Promo, Saver & Flex: 23kg
    • Biz Saver, Biz and Biz Plus: 32kg

Connecting Flights
Passengers connecting between Rex services are entitled to the higher of any two checked baggage allowances, providing all flights are on one booking reference.


 

 

Refer to further baggage information here.

All fares include light refreshments of water, tea or coffee and a sweet or savoury snack.

In the main cabin, Rex offers a range of snacks and non-alcoholic beverages in flight.

Alcoholic beverages are available for purchase on Rex services after 11 am. Please note - a no alcohol policy applies on the Gulf route.

Passengers in the business cabin are served a specially crafted meal with tailored menus to showcase regional producers, home-style country cooking and gourmet ingredients. Alongside tea/coffee, juice and soft drinks, alcoholic beverages are available all-day. 

For more information on our catering options, please read the Food and Beverage page of our website.  

EFTPOS is available on domestic flights operated by Boeing 737-800NG aircraft; however inflight purchases on the regional network (flights operated by Saab 340) are cash only. Except for Western Australian where EFTPOS is available onboard.

If you have booked via a travel agent, online travel agency (OTA) such as Webjet or Expedia, a Travel Management Company, or other third party website, please contact them directly to make changes to your booking

You will not be able to make change to your booking via the Rex website. 

For any charter enquiries, please contact below: 

https://www.rex.com.au/_lib/img/site/Icon/MOUSE.gif charters@nje.aero
https://www.rex.com.au/_lib/img/site/Icon/MOBILE.gif 0413 370 173

Passengers are responsible for ensuring that their connecting flights comply with the Minimum Connection Times.

For passengers travelling on more than one flight on any day, there are minimum connection times that should be allowed for when booking flights. These connection times are based on the experience of our airport staff to ensure customers have enough time to move within and between terminals and check-in again where required.

The following minimum connection times apply for all airports:

  • 40 minutes between Rex regional flights
  • 30 minutes between Rex domestic flights
  • 30 minutes from Rex domestic flights to Rex regional flights
  • 40 minutes from Rex regional flights to Rex domestic flights
  • 1 hour and 30 minutes between Rex flights (both domestic and regional) and other domestic/regional flights
  • 2 hours between Rex flights (both domestic and regional) and international flights (2 hours 30 minutes in Sydney, Brisbane & Perth)

Please Note:

  • Passengers should check international check-in times with their respective international carriers.
  • These minimum connection times are of general advice and are in accordance with industry recommendations for the least amount of time required to make connecting flights. They do not take into consideration flight disruptions. Rex does not guarantee flight connections nor is Rex liable for consequential expenses resulting from a missed connection. Travel Insurance is recommended.

For enquiries related to flight bookings, please call our team at the Customer Contact Centre on 13 17 13.

You can also amend your booking online at Manage Booking.

Alternatively, contact us via the feedback form, here.

For information regarding COVID-19 and travelling with Rex, please visit: https://www.rex.com.au/Coronavirus/ 

Claims for baggage damaged or lost due to negligence on the part of Rex, must meet the following conditions to be accepted:

 

§ Must be filed and reported within 3 days of the flight arrival at the destination.

§ Must be submitted at the destination airport, using forms provided by Rex.

§ The damaged baggage must be sighted with the thermal baggage tag still attached by a Rex staff member.

 

Claims will not be approved if reported after 3 days or if the damage is deemed not to be due to negligence by Rex.

Cancellation and Luggage insurance which covers some travel related risks is available while booking your flight online.

 

Prior to making a claim please review our Limitations of Liability and our standard Conditions of Carriage on our website.

For information about the carriage of Dangerous Goods, please visit our website here.

It is no longer mandatory for face masks to be worn at airports or when onboard an aircraft (effective 9 September 2022).

We recommend passengers continue to maintain good hygiene, such as frequent hand washing or sanitizing and practicing sneeze and cough etiquette.

Passengers may continue to wear masks as an additional layer of protection. Masks are available at Rex check-in counters.

You must not travel if you:

  • are experiencing COVID-19 symptoms, such as fever/chills, shortness of breath, cough or sore throat, loss of taste/smell, unless medical clearance has been given,
    OR
  • are currently required to self-isolate or quarantine.

Please refer to your local state/territory public health guidelines for more information.

To read more, visit rex.com.au/Coronavirus.

 

To check our disruptions forecast, please click here.

In the event of a flight disruption, Rex will offer our passengers alternative options including a refund or credit or transfer to the next available flight.

Under our Conditions of Carriage, Rex is not contractually liable for any costs incurred as a result of a delay, diversion or cancellation. We regret we are unable to offer compensation of any consequential damages arising from disruptions under our Conditions of Carriage.

For more details please visit here.

Nothing in the airline’s Conditions of Carriage or Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.

Rex is not currently accepting freight to/from Hobart.

 

Most airlines and travel agencies now issue tickets electronically.

All tickets issued by Rex are electronic tickets, or 'e-tickets'. If you have not received your eticket by email, please submit feedback via our website to retrieve your invoice/itinerary or call the Customer Contact Centre on 13 17 13 (within Australia) or +61 2 6393 5550 (outside Australia).

Please click here for details of the identification you will be required to provide on check-in for your flight.

 

You can amend your booking online at the Manage Bookings section of our website.
 
You can also amend your booking by calling our Customer Contact Centre (CCC) on 13 17 13. You will be required to provide your 6 letter booking reference to the CCC consultant at the commencement of your call. 

Please note applicable admin fees may apply and a fare upgrade may be payable if the same fare class is sold out for a changed flight. 

Please note changes are permitted in accordance with the 
Fare Rules.

Nothing in the airline’s Conditions of Carriage or Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.

Resident Fare Scheme FAQs

Who is eligible for the MRC Resident Fare?

Permanent Maranoa Council residents and their close relatives residing in postcodes 4455, 4465, 4466/4467, 4428 and 4417 are eligible.

How can residents register their eligibility?

Residents may register their eligibility with the Maranoa Council or Maranoa Travel by providing proof of residence that satisfies the Fare Conditions.

Can the MRC Resident Fare be used for business and leisure travel?

The Fare is only available for leisure travel and must not be used for FIFO or business travel.

Where can bookings be made for the MRC Resident Fare?

Bookings for the Rex MRC Resident Fare can only be made via Maranoa Travel.

What are the benefits of the MRC Resident Fare?

Eligible residents enjoy $169 one-way or $338 return tickets for travel between Roma and Brisbane with baggage allowance, refreshments and flexibility subject to Fare Rules.

SME Fare Scheme FAQs

What businesses are eligible for the MRC SME Fare?

Local businesses with fewer than 50 employees and an ABN registered in the Maranoa Regional Council postcodes of 4455, 4465, 4466/4467, 4428 and 4417 are eligible.

How can businesses register their eligibility?

Businesses may register their eligibility with Rex and the Maranoa Council by providing an eligible ABN, a list of eligible company employees for travel and a list of eligible company bookers that satisfies the Fare Conditions.

What forms of travel may eligible residents book the MRC SME Fare for?

The MRC SME Fare is only available for business travel and must not be used for FIFO or leisure travel.

Where can bookings be made for the MRC SME Fare?

Bookings for the MRC SME Fare can only be made via Maranoa Travel and the dedicated Rex Business Flyer Number allocated upon registration must be quoted upon booking.

What are the benefits of the MRC SME Fare?

Eligible businesses enjoy $250 one-way or $500 return tickets per employee for travel between Roma and Brisbane with baggage allowance, refreshments and flexibility subject to Fare Rules.

Who is eligible for a MSC Resident Fare?

Permanent Murweh Shire Council residents and their school age children residing in postcodes 4468, 4470, 4477 and 4479 are eligible.

How can residents register their eligibility?

Residents may register their eligibility with the Murweh Shire Council or a Rex Agent by providing proof of residence that satisfies the Fare Conditions.

Can I travel on a MSC Resident Fare for business and leisure?

The Resident Fare is only available for leisure travel and must not be used for FIFO or business travel.

How can I make a booking for a MSC Resident Fare?

Bookings for the Rex MSC Fare can only be made with a Rex Agent.

What are the benefits of the MSC Resident Fare?

Eligible residents enjoy $179 one-way or $358 return tickets for travel between Charleville and Brisbane with baggage allowance, refreshments and flexibility subject to Fare Rules.

Rex operates all services from Terminal Two (T2) at Perth Airport.  

Rex check-in counters open at 6.00am on weekdays.

For more information, please visit the Perth Airport website at:

http://www.perthairport.com.au/at-the-airport/which-terminal  

Carriage of pets is not included in the free baggage allowance. Your pet will be charged at a minimum rate of $5.50 per kilo including the weight of the pet pack.

You must provide your own RSPCA approved pet pack, which can be purchased through most pet shops or veterinary clinics.  Your pet will travel in the pressurised cargo hold area, at cabin-temperature.

Please allow additional time for check-in. We recommend you seek advice from your vet before your pet travels.  


If your pet exceeds 30kg, they will need to be consigned as freight.

Please note, all animals travelling through Cairns, Townsville, Brisbane, Gold Coast, Canberra, Adelaide and Perth airports must be consigned as freight as the Airport Corporations do not permit animals in their terminal buildings.

Rex will no longer be accepting Snub-Nosed or Brachycephalic dogs as passenger baggage or consigned as freight, due to inherent respiratory difficulties and other known health problems that may be exacerbated during flight. Breeds include but are not limited to; Bulldogs, Pugs, Boston terriers, Shih tzus, Pit Bull Terriers, Chow Chow, Mastiffs, Boxers and Pekingese.

All animals must be lodged with Qantas Freight (excluding QLD regulated routes) or Dogtainers (accepts freight on QLD regulated routes) and travel as cargo. Dogtainers can be contacted on 1300 13 52 52 or through https://www.dogtainers.com.au/  

Qantas Freight cannot accept live animal bookings on the day of travel and must be submitted a minimum of three business day (72 hours) prior to the scheduled time of departure. For urgent booking requests (less than three full business days before departure) please call 13 12 13.

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Dogs arriving in Tasmania will be required to be treated for hydatid tapeworms prior to entry. Dogs which have been treated within the previous 14 days will be admitted if accompanied by documentation of proof of treatment. For details please call 1300 368 550.  

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Rex is not currently accepting the carriage of pets to/from Hobart Airport.

If a flight has been cancelled by Rex, the passenger is entitled to a refund, credit or transfer to the next available flight. Please contact our Customer Contact Centre on 13 17 13.

For voluntary cancellation of a ticket, a refund is permitted only in accordance to the relevant Fare Rules (to view the Fare Rules, please click here).

Any requests for refunds outside the airline's obligations will require supporting documentation and may be lodged in via the Contact Us Feedback Form here

Nothing in the airline’s Conditions of Carriage or Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.

Rex Business Flyer is a simple and unique program to assist businesses save on their travel costs. 

The program offers two (2) Reward Flights (exclusive of taxes and charges) for every eighteen eligible flight sectors flown.

Memberships require a valid  Australian business number (ABN) . Memberships for individuals are not available.

New Business Flyer memerships have been temporarily suspended pending a new and improved Business Flyer program which is coming soon! 

You can register your interest in joining our new Busines Flyer when it is launched, by leaving your details here.

Safe Hand Baggage enables a passenger to be in possession of baggage, which would otherwise be checked in as part of their checked baggage allowance, between check-in and boarding.

Passengers will have full access to the contents of their Safe Hand Baggage, with the exception of the duration of the flight. The baggage will be handed over to Rex crew at boarding and be available for collection at disembarkation.

Safe Hand Baggage is not permitted inside the cabin.

The maximum weight limit for Safe Hand Baggage is the passenger’s checked baggage allowance. It may consist of a portion or the entirety of the passenger’s checked baggage allowance. However, excess baggage charges will apply if the total combined weight of Safe Hand Baggage and other checked items (if any) exceeds the total baggage allowance. To check free baggage allowances please refer to our website here. To avoid excess baggage charges, Additional Baggage may be purchased when booking.

Please note that Safe Hand Baggage is separate from carry-on baggage which the passenger is still entitled to take into the aircraft cabin, in accordance with their carry-on baggage allowance.

A fee of $50.00 + GST applies for Safe Hand Baggage, which can be purchased at check-in counter in airport.

Safe Hand Baggage charges do not apply for passengers travelling with wheelchairs, prams and medical equipment required between check-in and boarding. 

Please review the Terms and Conditions for Safe Hand Baggage here

If you require assistance with moving around the airport terminal or boarding the plane, for example, require a wheelchair or have small children, please ensure you pre-book this under the special requirements section when booking online or through your travel agent.  Adding this to your booking later will incur admin charges of $33.00 per person per sector if done through the Customer Contact Centre. Rex should be notified at least 48 hours before you are due to fly and it is suggested to remind the Customer Service Officer upon check-in that you have pre-booked this service. 

For further information regarding particular special requirements, please carefully refer to our Special Requirements Terms and Conditions and our Disability Access Facilitation Plan


 

Depending on the Fare Type purchased, and in accordance with the relevant Fare Rules, you may place your flight on hold for an applicable admin fee.

Please note that tickets are valid for one year from the date purchased. Hence travel must be completed prior to one year from original purchase date.


More information regarding our Fare Rules is available here.

Nothing in the airline’s Conditions of Carriage or Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.