Adult
 
Child (2-11)
 
Infant (under 2)
 

 
Departing
Returning

My Dates are


FAQ


   
   


TOP FAQ


Check-in occurs at T1 terminal at Adelaide Airport (counter 31). Departures are from Gate 10. The Rex Lounge is also located at Gate 10.

For passengers with connections with Rex baggage is automatically transferred to their next flight.

For passengers travelling on with other airlines, baggage will be taken to the Baggage Carousel in the arrivals terminal. These passengers must collect their bags and re check-in at the new terminal in the usual way.

All Rex passengers travelling to Adelaide must advise Rex staff at their regional port of departure their full travel itinerary so that Rex can ensure their baggage is directed to the correct part of the airport terminal complex.

*********

*Procedures at Adelaide Airport may have changed since you last travelled. New procedures from 15 December 2020*

From the first flight on 15 December 2020:

  • Check- in will return to the Northern check-in area (Positions 0 and 1)
  • All flights will depart from Gate 10
  • Internal buggy transport is now available
  • Arrivals will be collected from the aircraft by tarmac transfer bus and passengers will be delivered to the arrivals bay and exit at the Southern end of the terminal
  • Unaccompanied Minors (UMNRs) will be delivered to the Service desk next to carousel 4 in the arrivals hall. Receiving Adults are asked to meet there.

*********

 

There is no longer a restriction on Apple MacBook computers on Rex Flights.

These computers will be treated in the same manner as any other laptop and is permitted as check-in baggage or cabin baggage

If a passenger presents themselves at the Rex check in desk with a copy of an international ticket or itinerary, which confirms international air or cruise connections within 24hours, Rex will permit checked baggage allowance of 23kg per passenger for regional and domestic flights. 

Any excess luggage will be charged at a specific rate, per kilogram over the free baggage allowance, and will be carried strictly subject to space availability.

Please click
here
to check the excess baggage fee and see more information.

Carry-on baggage allowance:

  • Regional services:
    • All fares: 7kg
  • Domestic services:
    • Promo and Saver: 7kg
    • Flex: 10kg
    • Biz Saver: 10kg
    • Biz and Biz Plus: 15kg (no one piece more than 10kg)


Checked baggage allowance:

  • Regional services:
    • Community, Promo, Saver: 15kg
    • Flex: 23kg
  • Domestic services:
    • Promo, Saver & Flex: 23kg
    • Biz Saver, Biz and Biz Plus: 32kg

Connecting Flights
Passengers connecting between Rex services are entitled to the higher of any two checked baggage allowances, providing all flights are on one booking reference.


 

 

Refer to further baggage information here.

All fares include light refreshments of water, tea or coffee and a sweet or savoury snack.

In the main cabin, Rex offers a range of snacks and non-alcoholic beverages in flight.

Alcoholic beverages are available for purchase on Rex services after 11 am. Please note - a no alcohol policy applies on the Gulf route.

Passengers in the business cabin are served a specially crafted meal with tailored menus to showcase regional producers, home-style country cooking and gourmet ingredients. Alongside tea/coffee, juice and soft drinks, alcoholic beverages are available all-day. 

For more information on our catering options, please read the Food and Beverage page of our website.  

Please note that any in-flight purchases are cash only.

Passengers are responsible for ensuring that their connecting flights comply with the Minimum Connection Times.

For passengers travelling on more than one flight on any day, there are minimum connection times that should be allowed for when booking flights. These connection times are based on the experience of our airport staff to ensure customers have enough time to move within and between terminals and check-in again where required.

The following minimum connection times apply for all airports:

  • 40 minutes between Rex regional flights
  • 30 minutes between Rex domestic flights
  • 30 minutes from Rex domestic flights to Rex regional flights
  • 40 minutes from Rex regional flights to Rex domestic flights
  • 1 hour between Rex flights (both domestic and regional) and Virgin Australia flights
  • 1 hour and 30 minutes between Rex flights (both domestic and regional) and other domestic/regional flights
  • 2 hours between Rex flights (both domestic and regional) and international flights (2 hours 30 minutes in Sydney, Brisbane & Perth)

Please Note:

  • Passengers should check international check-in times with their respective international carriers.
  • These minimum connection times are of general advice and are in accordance with industry recommendations for the least amount of time required to make connecting flights. They do not take into consideration flight disruptions. Rex does not guarantee flight connections nor is Rex liable for consequential expenses resulting from a missed connection. Travel Insurance is recommended.

For information regarding COVID-19 and travelling with Rex, please visit: https://www.rex.com.au/Coronavirus/ 

Claims for baggage damaged or lost due to negligence on the part of Rex, must meet the following conditions to be accepted:

 

§ Must be filed and reported within 3 days of the flight arrival at the destination.

§ Must be submitted at the destination airport, using forms provided by Rex.

§ The damaged baggage must be sighted with the thermal baggage tag still attached by a Rex staff member.

 

Claims will not be approved if reported after 3 days or if the damage is deemed not to be due to negligence by Rex.

Cancellation and Luggage insurance which covers some travel related risks is available while booking your flight online.

 

Prior to making a claim please review our Limitations of Liability and our standard Conditions of Carriage on our website.

For information about the carriage of Dangerous Goods, please visit our website here.

Please note that since 1 June 2020, Rex requires that all passengers across the network must wear face masks. Passengers are encouraged to bring their own masks, or masks will be available for purchase at check-in desks for $2.

For more information visit https://www.rex.com.au/Coronavirus/ 

To check our disruptions forecast, please click here.

In the event of a flight disruption, Rex will offer our passengers alternative options including a refund or credit or transfer to the next available flight.

Under our Conditions of Carriage, Rex is not contractually liable for any costs incurred as a result of a delay, diversion or cancellation. We regret we are unable to offer compensation of any consequential damages arising from disruptions under our Conditions of Carriage.

For more details please visit here.

Nothing in the airline’s Conditions of Carriage or Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.

Most airlines and travel agencies now issue tickets electronically.

All tickets issued by Rex are electronic tickets, or 'e-tickets'.

If you have not received your eticket by email, you may access your invoice/itinerary on the Print Invoices section of our website. You can either choose to have the email re-sent or print it from the screen. 

 

Online booking invoices are available online immediately and other invoices are only available online 72 hours after the booking has been made.

 

Please click here for details of the identification you will be required to provide on check-in for your flight.

 

You can amend your booking online at the Manage Bookings section of our website.
 
You can also amend your booking by calling our Customer Contact Centre (CCC) on 13 17 13. You will be required to provide your 6 letter booking reference to the CCC consultant at the commencement of your call. 

Please note applicable admin fees may apply and a fare upgrade may be payable if the same fare class is sold out for a changed flight. 

Please note changes are permitted in accordance with the 
Fare Rules.

Nothing in the airline’s Conditions of Carriage or Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.

Rex operates all services from Terminal Two (T2) at Perth Airport.  

Rex check-in counters open at 6.00am on weekdays.

For more information, please visit the Perth Airport website at:

http://www.perthairport.com.au/at-the-airport/which-terminal  

Carriage of pets is not included in the free baggage allowance. Your pet will be charged at a minimum rate of $5.50 per kilo including the weight of the pet pack.

You must provide your own RSPCA approved pet pack, which can be purchased through most pet shops or veterinary clinics.  Your pet will travel in the pressurised cargo hold area, at cabin-temperature.

Please allow additional time for check-in. We recommend you seek advice from your vet before your pet travels.  


If your pet exceeds 30kg, they will need to be consigned as freight.

Please note, all animals travelling through Cairns, Townsville, Brisbane, Gold Coast, Canberra, Adelaide and Perth airports must be consigned as freight as the Airport Corporations do not permit animals in their terminal buildings.

Rex will no longer be accepting Snub-Nosed or Brachycephalic dogs as passenger baggage or consigned as freight, due to inherent respiratory difficulties and other known health problems that may be exacerbated during flight. Breeds include but are not limited to; Bulldogs, Pugs, Boston terriers, Shih tzus, Pit Bull Terriers, Chow Chow, Mastiffs, Boxers and Pekingese.

All animals must be lodged with Qantas Freight (excluding QLD regulated routes) or Dogtainers (accepts freight on QLD regulated routes) and travel as cargo. Dogtainers can be contacted on 1300 13 52 52 or through https://www.dogtainers.com.au/  

Qantas Freight cannot accept live animal bookings on the day of travel and must be submitted a minimum of three business day (72 hours) prior to the scheduled time of departure. For urgent booking requests (less than three full business days before departure) please call 13 12 13.

----

Dogs arriving in Tasmania will be required to be treated for hydatid tapeworms prior to entry. Dogs which have been treated within the previous 14 days will be admitted if accompanied by documentation of proof of treatment. For details please call 1300 368 550.  

If a flight has been cancelled by Rex, the passenger is entitled to a refund, credit or transfer to the next available flight. Please contact our Customer Contact Centre on 13 17 13.

For voluntary cancellation of a ticket, a refund is permitted only in accordance to the relevant Fare Rules (to view the Fare Rules, please click here).

Any requests for refunds outside the airline's obligations will require supporting documentation and may be lodged in via the Contact Us Feedback Form here

Nothing in the airline’s Conditions of Carriage or Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.

Rex Business Flyer is a simple and unique program to assist businesses save on their travel costs. 

The program offers two (2) Reward Flights (exclusive of taxes and charges) for every eighteen eligible flight sectors flown.

Memberships require a valid  Australian business number (ABN) . Memberships for individuals are not available.

New Business Flyer memerships have been temporarily suspended pending a new and improved Business Flyer program which is coming soon! 

You can register your interest in joining our new Busines Flyer when it is launched, but leaving your details here.

If you have booked via the Rex website or our Customer Contact Centre (CCC) and your travel has been impacted by COVID-19, to request for a credit or refund, please login via the COVID Cancellation and Refund Portal.

Safe Hand Baggage enables a passenger to be in possession of baggage, which would otherwise be checked in as part of their checked baggage allowance, between check-in and boarding.

Passengers will have full access to the contents of their Safe Hand Baggage, with the exception of the duration of the flight. The baggage will be handed over to Rex crew at boarding and be available for collection at disembarkation.

Safe Hand Baggage is not permitted inside the cabin.

The maximum weight limit for Safe Hand Baggage is the passenger’s checked baggage allowance. It may consist of a portion or the entirety of the passenger’s checked baggage allowance. However, excess baggage charges will apply if the total combined weight of Safe Hand Baggage and other checked items (if any) exceeds the total baggage allowance. To check free baggage allowances please refer to our website here. To avoid excess baggage charges, Additional Baggage may be purchased when booking.

Please note that Safe Hand Baggage is separate from carry-on baggage which the passenger is still entitled to take into the aircraft cabin, in accordance with their carry-on baggage allowance.

A fee of $50.00 + GST applies for Safe Hand Baggage, which can be purchased at check-in counter in airport.

Safe Hand Baggage charges do not apply for passengers travelling with wheelchairs, prams and medical equipment required between check-in and boarding. 

Please review the Terms and Conditions for Safe Hand Baggage here

If you require assistance with moving around the airport terminal or boarding the plane, for example, require a wheelchair or have small children, please ensure you pre-book this under the special requirements section when booking online or through your travel agent.  Adding this to your booking later will incur admin charges of $33.00 per person per sector if done through the Customer Contact Centre. Rex should be notified at least 48 hours before you are due to fly and it is suggested to remind the Customer Service Officer upon check-in that you have pre-booked this service. 

For further information regarding particular special requirements, please carefully refer to our Special Requirements Terms and Conditions and our Disability Access Facilitation Plan


 

Passengers with intrastate or interstate travel are advised to consult official state government websites for up-to-date travel advice.

State governments may impose travel restrictions which may limit travel to, from and/or within a state; as well as mandating isolation or quarantine for 14 days for persons who have travelled to and from restricted areas (persons may also be required to pay a contribution to the expense of quarantine).

In certain circumstances, state governments may issue an exemption (e.g. a permit or pass) to enable travel. This might be for medical, compassionate or other reasons.

Passengers are responsible for ensuring that they have obtained all necessary permissions/ permits applicable to their intended point of disembarkation. Rex accepts no responsibility for travel expenses incurred by passengers, specific to rejection of entry into states and regional areas.

Further information is available at the below links:

Australian Capital Territory

Northern Territory

Queensland

South Australia

Tasmania

Victoria

Western Australia

 

For in further information, please visit: https://www.rex.com.au/Coronavirus/ 

Depending on the Fare Type purchased, and in accordance with the relevant Fare Rules, you may place your flight on hold for an applicable admin fee.

Please note that tickets are valid for one year from the date purchased. Hence travel must be completed prior to one year from original purchase date.


More information regarding our Fare Rules is available here.

Nothing in the airline’s Conditions of Carriage or Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.

Passengers booked via a travel agent or online travel agent whose travel has been impacted by COVID-19 travel restrictions must submit feedback via our website and our team can assist in adding an approval code to your ticket. You must then contact your travel agent to have the refund actioned via BSP which is the invoicing interface between travel agents and airlines Passengers may also supply travel agents with the waiver code as per the Rex Commercial Policy

Attention to all travel agents: waiver codes for passengers whose travel has been impacted by COVID-19 remains as per the Rex Commercial Policy which can also be accessed via the Travel agent portal