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Customer Advisory: Our Customer Contact Centre is currently experiencing a high volume of calls. Please only call us if you are booked to travel within the next 48 hours. Alternatively, you can write to us with requests to change bookings, please click here.

*Please note: Our Manage Booking gateway may be offline. If technical difficulties are experienced, please call our Customer Contact Centre (CCC) on 13 17 13 to make changes to bookings. For requests outside the CCC’s operating hours, please call back during opening hours. Customers will not be disadvantaged and changes will be honoured at online rates. We apologise for any inconvenience.

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    To provide supporting documentation, you may:
  1. Fax it to 02 9023 3599, clearly labelled with your Reference Number (which will be given to you after you submit your form).
  2. Click on browse and attach a file from your computer
  • Attach supporting document (doc, rtf and pdf format only). Max size 4 MB each.