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We will endeavour to respond to your feedback within 15 business days, however, matters requiring immediate attention (for example, if you wish to amend bookings or place a flight on hold) should be followed up directly with the Customer Contact Centre on 13 17 13. You can also amend your booking online here.

Please refer to our Privacy Policy when submitting feedback or making enquiries. This policy will provide details of how your personal information will be handled.

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    If you have any supporting documentation that you would like to provide,
  1. Fax to 02 9023 3599 and quote your Reference Number on it (which will be given to you after you submit your form).
  2. Click on browse and attach the file from you computer
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