Customer Advisory: We currently experiencing a high volume of requests.
Please note that turnaround times may be impacted by the volume of requests received. There is no need to submit multiple requests; our team is working hard to attend to every feedback by date of travel. Thank you for your understanding.
Carry-on baggage
Routes
Fare Type
All regional services
All fares
7kg
All domestic services
Promo and Saver fares
Flex
10kg
Biz Saver
Biz & Biz Plus
15kg*
* no one piece may weight more than 10kg
Checked baggage
Community, Promo, Saver
15kg
23kg
Promo, Saver & Flex
Biz Saver, Biz and Biz Plus
32kg