Industry recognition, customer satisfaction results and major achievements.
Rex has been recognised for its exceptional service, securing the Roy Morgan Customer Satisfaction Award for Domestic/Regional Airline of the Year 2025. This marks the second consecutive year Rex has received this prestigious honour, following its 2024 win.
The award reflects the ongoing dedication, resilience and professionalism of Rex team members across Australia, whose commitment continues to deliver exceptional customer experiences.
Watch Rex’s 2025 Award Acceptance Speech here.
Roy Morgan Customer Satisfaction Awards
The Roy Morgan Customer Satisfaction Awards recognise Australian organisations that consistently deliver high levels of customer satisfaction, based on independent research from more than 60,000 Australians each year. Results are compiled from ongoing surveys across a wide range of industries, measuring real customer experiences to determine the nation’s top-performing brands.
Rex has been awarded South Pacific’s Best Cabin Service in the 2024 Airline Passenger Experience Association (APEX) Awards.
The award ceremony was part of the FTE APEX Asia Expo in Singapore, the air transport industry’s largest passenger experience and business performance event.
APEX said nearly one million flights were anonymously rated by passengers across more than 600 airlines from around the world using a five-star scale.
This award recognises the outstanding efforts of our cabin crew, who consistently deliver exceptional service and go above and beyond for our customers every day.
Rex has been awarded Best Regional Airline Australia & Pacific at the 2023 World Airline Awards hosted by Skytrax.
This recognition reflects the commitment of Rex staff on the ground, in the air and behind the scenes, who work tirelessly to deliver the best possible experience for our customers.
Edward Plaisted, CEO of Skytrax, expressed his congratulations to the management and staff of Rex, saying: "We congratulate the management and staff of Rex Airlines for this great success at the World Airline Awards. Their achievement in being named Best Regional Airline Australia & Pacific is a fantastic accolade for the airline management and staff, which recognises the product and service quality being delivered to passengers."
Skytrax World Airline Awards
The World Airline Awards, hosted by Skytrax, were held in Paris to coincide with the Paris Air Show. Established in 1999, the World Airline Awards are the most coveted quality accolades for the airline industry, and are often referred to as the "Oscars of the aviation industry".
Travellers across the globe take part in the largest airline passenger satisfaction survey to decide the winners, and the awards are respected as a global benchmark of airline excellence.
Rex was named Airline of the Year at the prestigious Australian Aviation Awards for 2023 organised in partnership with the University of NSW. This is the second consecutive year that the airline clinched the Airline of the Year award. Rex also won the Safety Innovator of the Year category. Rex's flying school, the Australian Airline Pilot Academy took home the trophy for Flight Training Business of the Year. "These awards have been won on the back of the extraordinary efforts of all our staff who are the most dedicated, hard working and loyal aviation workers in Australia. All the awards were proudly accepted on their behalf," said Neville Howell, then Chief Operating Officer (now Chief Executive Officer)
Rex received the ‘Airline of the Year’ Award at the inaugural Australian Aviation Awards for 2022. The prestigious award was presented at a Gala Dinner in Sydney in front of several hundred guests including many of the industry’s leading lights. The judges recognised Rex’s resilience, adaptability, flexibility, innovation and growth whilst keeping regional towns and major cities connected during a time of unprecedented adversity in aviation, and that Rex has been able to not just survive, but thrive, where other airlines have failed. Not only does the introduction of Rex’s domestic trunk services bring another competitor to Aussie skies, keeping fares low, but Rex also provides passengers seamless connectivity to its regional network. The airline’s renowned customer-focused hospitality has also proven a strong point of difference throughout the pandemic, and particularly now during the post-pandemic travel boom, particularly Rex’s industry-leading on-time performance.