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BOOKING ENQUIRIES (COVID-19)

For enquiries relating to your booking, please write to Rex via our online contact form, by clicking here.

For changes to travel booked through a travel agent, please contact your travel agent directly.

If your travel plans are impacted by a schedule change, Rex will be in touch with you.


YOUR WELLBEING AND SAFETY

Regional Express (Rex) has one of the world's most stringent measures in place to minimise the risk of infection and we are confident that the risk of COVID-19 on a Rex flight is as low as reasonably practical. The comfort, safety and wellbeing of our passengers and employees remain our utmost priority. In response to COVID-19, Rex is continually monitoring advice of authorities and has implemented additional precautionary defences in accordance with official recommendations. We communicate regularly with our Rex Team to ensure we all comply with National and World Health Advisories.

Mandatory Wearing of Face Masks
In providing an extra layer of protection against the spread of COVID-19, and for the safety and wellbeing of all passengers and crew, from 1 June 2020, all passengers across the network will be required to wear face masks.

Passengers are encouraged to bring their own masks, or masks will be available for purchase at check-in desks. The masks must cover the nose and mouth area and be worn at Rex check-in counters (or worn immediately after purchasing from a check-in counter), at boarding gates, during tarmac transfer both at boarding and disembarkation (including via bus), and whilst on-board the aircraft. Passengers must ensure that masks are a snug but comfortable fit on the side of the face and are adequately secured.

Note that Rex reserves the right to deny carriage for failure to comply with this requirement.

Exemptions apply for children 12 years and under, and passengers who have a disability or pre-existing medical condition which may prevent them from being able to wear a face mask, such as breathing difficulties or passenger requiring oxygen. It is the passenger’s responsibility to present such documentation to check-in staff.

It is essential that passengers adhere to the correct protocols when wearing a face mask, and we refer them to advice from the World Health Organization: How to put on, use, take off and dispose of a mask and How to wear a medical mask safely.

COVID-19 Body Temperature Testing
Whilst all relevant health authorities are doing as much as possible to reduce the spread of COVID-19, Rex is taking a proactive and unprecedented measure in an attempt to help diminish the spread of COVID-19 and ensure the wellbeing of all Rex passengers, Crew and Staff. We understand that some passengers may object to this measure, however we implore everyone to understand that it is in your best interest and that of fellow passengers and Rex reserves the right to deny travel to passengers who do not comply with body temperature testing. Aircraft are not incubators of COVID-19, people are. Rex aircraft are thoroughly cleaned before and after each service and this additional precaution will protect you, other passengers, crew and the broader community.

Aircraft Cleaning
Whilst we maintain a high degree of cleanliness on-board our aircraft at all times, we have increased our existing aircraft cleaning procedures which includes:

  • Enhanced cleaning of the aircraft cabin, service equipment and flight deck
  • Extended cleaning of the cabin during all aircraft turnarounds
  • The use of a broad spectrum disinfectant cleaner which kills 99.99% of bacteria, viruses (including Coronaviruses), fungi and mycobacteria (approved for use on aircraft)

Air Filtration On-board
Our fleet of SAAB 340 aircraft are fitted with High Efficiency Particle Air (HEPA) filters, which perform similarly to those used to keep the air clean in hospital operating rooms, and are the best available technology for filtering the air on-board aircraft. Test results prove that HEPA filters have a high level of microbial removal efficacy in aircraft cabin air filters; this means that the air quality on the aircraft is essentially sterile and particle free.

Seating
Social distancing on board aircraft is not considered necessary by both State and Federal Health authorities and is also not considered necessary by the International Air Transport Authority, the world body governing air transport (the relevant press release is available here). Where possible, check-in will endeavour to allocate alternating occupied and unoccupied seats (unless passengers are travelling together).

Additional
   • We have removed the on-board pillows and blankets until further notice
   • Flight Attendants are wearing latex gloves for most of the service and wearing a face mask

Hand Sanitiser
You may bring your own hand sanitiser when you travel, or you can utilise our on-board supplies located in the toilet. Hand sanitiser is considered a toiletry item, and is permitted to be carried in carry-on luggage and/or checked baggage in restricted quantities*.

* Restrictions:
Please note the following limitations apply to the carriage of toiletries (these restrictions are set by Civil Aviation Safety Regulations):

  • No more than 500g/500ml per individual item
  • All items together must not total more than 2kg/2L
  • Aerosol nozzles must be protected, e.g. protective cap


REX TRAVEL INSURANCE

Please refer to the link here.


Note: Rex has discretionary powers to deny carriage to any persons deemed unsuitable for travel.

To view information from the Australian Government, click here.

 

 

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