Claims for baggage damaged or lost due to negligence on the part of Rex, must meet the following conditions to be accepted:

§ Must be filed and reported within 3 days of the flight arrival at the destination.

§ Must be submitted at the destination airport, using forms provided by Rex.

§ The damaged baggage must be sighted with the thermal baggage tag still attached by a Rex staff member.

Claims will not be approved if reported after 3 days or if the damage is deemed not to be due to negligence by Rex.
 

Prior to making a claim please review our Limitations of Liability and our standard Conditions of Carriage on our website.