Program & Benefits | Terms
& Conditions | Join Now
(a) These Terms and Conditions as amended from time to time and any rules published by Regional Express from time to time ("Lounge Rules") apply to all aspects of the Rex Lounge. In the event of any conflict between these Terms and Conditions and the Lounge Rules, these Terms and Conditions shall prevail.
(b) Your membership and Casual Access to the Rex Lounge will be governed by these Terms and Conditions and the Lounge Rules, and it is your responsibility to read and understand them.
(c) All Members of the Rex Lounge and passengers who have purchased Casual Access Passes are responsible for remaining aware of the current Terms and Conditions and the Lounge Rules.
(d) Regional Express has used all reasonable efforts to ensure the information provided to Members and Casual Access Pass holders in relation to the Rex Lounge is accurate and correct. However, to the extent permitted by law, Regional Express accepts no responsibility for any inaccuracy or misdescription.
Terms and Conditions, unless the context otherwise
Form means the application form to become a Member of the
Centre means an area or section located within the Rex
Lounge dedicated to business purposes;
Guest Passes means those
passes purchased or issued to each Member for the admission of guests to
Casual Access means the paid use of the lounge by a non Rex Lounge Member on a one time basis;
Facilities and Services means any of the facilities,
services and arrangements offered or available to the Member from time to
time as a result of
membership to the Rex
Lounge Attendant means the Regional
Express employee present at and working in the Rex Lounge;
Access Code means the
four-digit access code assigned to the Member by Regional Express for use
with the fingerprint scanners at the Rex Lounge
Member means the
person whose name is in the Rex Lounge
membership records and who is a member of the
Partner Service Provider
means those suppliers with which Regional Express has an agreement for the
supply of goods or services to members;
Password means the alpha
numeric characters which are chosen by the Member at the time of
Express means Regional Express Holdings Limited ABN 18 099
547 270 trading as Regional Express;
Renewal Notice has the
meaning ascribed to that term in clause 4.2;
Rex Lounge Annual Membership
Fee means the annual fee payable by the Member to Regional
Express as set out in the Application Form or Renewal Notice.
(a) Individual Membership is open to individuals
who are over 18 years of age and is not transferable or refundable.
Members must enrol separately and may only hold one
membership to the Rex Lounge at any given
2.2 Changes to the Terms and Conditions
Express reserves the right to vary these Terms and Conditions in its sole
discretion at any time and without notice.
(b) Regional Express will
use reasonable endeavours to advise Members of any such changes, including
by posting details of the changes on the Regional Express website
(www.rex.com.au ) but does not accept any liability whatsoever for any
failure to do so.
acceptance of enrolment to the Rex Lounge, each Member will be assigned a
membership number and will be
issued with an electronic welcome letter with the Lounge Access Code. The
Password chosen by the Member, along with surname, security question,
date of birth, date of joining, mailing address and/or recent travel
details will be used for security of
membership information. It is the Member's
responsibility to ensure the
membership number, Password and Lounge Access
Code are kept secure.
3.2 Members should activate their Rex Lounge
access by enrolling their fingerprint at any Rex Lounge. Members are
required to provide the
membership number and Lounge Access Code as
indicated in the electronic welcome letter.
The Member agrees to be bound by these Terms and Conditions.
The Lounge Membership is not transferable.
Membership Term and Renewal
If approved, your
membership to the Rex Lounge
will be valid from the time you receive your electronic welcome letter
until the expiry
date indicated in the letter.
The Rex Lounge Annual Membership Fee is payable on an annual
basis. Regional Express will use all reasonable endeavours to notify you
of the pending expiry of your Membership ("Renewal Notice"). If you do not
pay your Rex Lounge Annual Membership Fee before the Expiry Date shown on
welcome letter, your
Membership will be deactivated. To reactivate your Membership you will
need to contact Regional Express (13 17 13) and pay the Rex Lounge Annual
Lounge Facilities and Services
5.1 Some of
the Lounge Facilities and Services which are offered to the Member and Casual Access Pass holder are
provided by suppliers over which Regional Express has no control.
Arrangements for the availability and utilisation of the Lounge Facilities
and Services so offered are made by Regional Express solely as agents for
the suppliers providing such Lounge Facilities and Services. The provision
of the Lounge Facilities and Services will be subject, in each case, to
the terms and conditions of the suppliers providing such Lounge Facilities
and Services and any claims relating to the supply of Lounge Facilities
and Services should be made to the supplier.
5.2 For the avoidance
of doubt, Regional Express will not be liable for refusal of any supplier
of the Lounge Facilities and Services to supply the relevant Lounge
Facility or Services nor will Regional Express be liable for any loss or
damage whatsoever, whether in whole or part, of any Lounge Facility or
5.3 Whenever access
is made to Rex Lounge
Facilities and Services, or Lounge Facilities and Services are made
available to the Member as a result of
membership, or to a Casual Access Pass holder, whether these are provided by
Regional Express or a Rex Lounge supplier, the Member or Casual Access Pass holder will be liable for
any and all costs, charges, taxes, claims or liabilities of whatever
nature and howsoever arising from or incurred in connection with obtaining
or utilising the Lounge Facilities and Services.
5.4 Access to a Business Centre or the Internet may be available in the Rex Lounge. Regional Express is not liable for any third party content on the Internet that the Member or Casual Access Pass holder may find offensive, upsetting or defamatory. The Member or Casual Access Pass holder is responsible for maintaining the security of all log-in identification information made available to them to access the Business Centre systems or the Internet in the lounge. Regional Express is not liable for any personal security breaches suffered by the Member, their guests or the Casual Access Pass holder when using Business Centre equipment or the Internet Access Facility in the Rex Lounge. Regional Express is not liable for any loss or damage suffered as a result of the unavailability of the Business Centre equipment or the Internet, including interruptions during use. Regional Express does not represent or warrant that the Business Centre equipment or Internet access is free from computer viruses or other defects.
5.5 A Member or Casual Access Pass holder who uses the Business Centre assumes all responsibility for all loss, damage or consequences resulting directly or indirectly from use of the Business Centre equipment and the Internet. To the extent of the law, Regional Express is not liable for any loss or damage suffered in respect of use of the Business Centre equipment or the Internet in the lounge.
5.6 All Lounge property (including food and beverages) cannot be taken out of the Lounge premises. Legal action may be initiated against such an infringement.
Regional Express expressly reserves the right in its absolute discretion to withdraw, cancel, withhold, deny access to, or use of, or in any way change the Rex Lounge, the Rex Lounge Annual Membership Fee or any of the Lounge Facilities and Services previously advertised or offered generally or to any Member or Casual Access Pass holder at any time, and Regional Express will not be liable for any loss or damage suffered by the Member or Casual Access Pass holder resulting from such withdrawal, cancellation, variation or change.
6. Use of
6.1 It is a
condition of Membership that you consent and authorise Regional Express to
use and disclose to Partner Service Providers, and any other person
(including without limitation a related body corporate, agent or
contractor) the information on your application form and other information
you provide to Regional Express for the purpose of:
Express providing services to you;
(b) Regional Express improving
Regional Express customer service, including by means of research,
marketing, product development and planning; and
(c) Regional Express
marketing its products or services or the products or services of its
(d) Any third party providing services to Regional
If all or any part of the requested information is not provided
by the Member, the services provided to you by Regional Express may be
6.2 The Member's country of residence will be determined
by the mailing address nominated upon joining. The mailing address will
also be used to determine a Member’s eligibility for promotions and other
offerings. Changes to Member’s profile should be made
online at the
Regional Express website.
The Member must maintain an active mailing address, phone number and a
valid email address for official communication purposes. Each Member shall
be responsible for advising Regional Express of any change of name. All other
changes to contact details must be made online via the Rex Lounge website.
Regional Express may send notices from time to time to the Member at the
email address provided. Any notice by Regional Express under these Terms
of Use by email shall be deemed given on the day the email is
6.3 Regional Express will provide you with access to your
personal information held by Regional Express on request by you to the
extent permitted or required by law. Regional Express will correct such
personal information as notified by you. Only the Member named on the
account will be entitled to access account information or request the
correction of such information. However, Regional Express may, from time
to time, be required to comply with validly served and executed court
orders and subpoenas and to cooperate with investigations by state and
federal agencies. Under these circumstances or where otherwise required by
law, your account information may be shared with others with or without
your knowledge or consent.
6.4 Regional Express will only use
personal information collected from you in accordance with its Privacy
to Regional Express's web site at www.rex.com.au or by ringing Regional
Express (13 17 13).
Express expressly reserves the right at any time in its absolute
discretion and without notice to:
(a) terminate or materially alter
any Lounge Facilities and Services, or any aspect of the operation, of the
(b) revoke the
membership of the Member of The Rex Lounge.
Any breach of these Terms and Conditions whether intentional or otherwise
may result in termination of
membership, cancellation of Lounge Facilities
and Services, or both, at the sole discretion of Regional
7.3 Regional Express may terminate a
membership if, in the reasonable opinion of
Regional Express, the Member has:
(a) abused any facilities, services
or arrangements accorded to the Member as a result of
membership in the Rex Lounge;
member has displayed or engaged in inappropriate behaviour whilst in a Rex
Lounge which is or may be likely to be detrimental to the interests of
(c) supplied or attempt to supply misleading
information, or make any misrepresentation to Regional Express.
Membership will automatically terminate in the event of death of a Member.
8. Access to
Lounges- Guest Passes
to compliance with these terms and conditions, Members and their guests
are entitled to access the Rex Lounge in the departure port when their
next onward flight on that day is a Regional Express service.
Member's Guest Passes are only valid for use when the guest is accompanied
by the Member and is also travelling on a Regional Express flight that
8.3 A Guest Pass is required for each Member's guest over 15
years of age. Guest Passes are available from check-in, the Lounge
Attendant or at the gate lounge. One complimentary Guest is permitted per visit; a second guest will be charged a fee per visit. Members are
responsible for their guests. There is a limit of two guests per
Passes and Entry of Members' guests
will be subject to space availability.
8.5 Rex Lounge staff have
the discretion to refuse entry to any Member or guest at any time for any
reason deemed appropriate by Regional Express.
8.6 Smart, casual
dress standards apply at all times. Individual Rex Lounge Managers will
have discretion to alter these standards if circumstances
8.7 Due to operational reasons, Member access to Rex Lounges may
vary from time to time and may be restricted.
9. Casual Access to Lounges
9.1 Subject to compliance with all Lounge membership terms and conditions, Casual Access Pass holders are entitled to access the Rex Lounge provided their next onward flight on that day is a Regional Express service.
9.2 Casual Access Passes are only available to Regional Express passengers with a valid boarding pass for a fee. Passengers under the age of 18 must be accompanied by our parent or guardian. Casual Access can only be purchased for use on weekdays between 9am and 2pm and during lounge opening hours on weekends.
9.3 A Casual Access Pass is required for each passenger regardless of age. Casual Access passes are available from check in, the Lounge Attendant or at the gate lounge for a fee for each visit.
9.4 Sale of Casual Access Passes will be subject to space availability.
9.5 Rex Lounge staff have the discretion to refuse entry to any Casual Access Pass holder at any time for any reason deemed appropriate by Regional Express.
9.6 Smart, casual dress standards apply at all times to Casual Access Pass holders. Individual Rex Lounge Managers will have discretion to alter these standards if circumstances warrant.
9.7 Due to operational reasons, Casual Access to Rex Lounges may vary from time to time and may be restricted.
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales irrespective of where the application for membership has been completed by the Member or submitted to Regional Express, or where Casual Access Passes have been issued, and any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions against Regional Express shall unless otherwise agreed by Regional Express be instituted and carried on only in the appropriate Court of the State of New South Wales.