How to Make Bookings once you've registered.

You can make a booking straight away by either logging on to and signing on with your account details
OR entering via the and clicking on the "Travel Agent" link available to you from the "Book Flights" section.

Don't forget to log in!
Only online bookings made while you are logged on to your account will be credited towards your sales incentive entitlement.

Please note - sales incentive payments are not payable on Rex Net and Rex Promo fares.

You are now able to keep track of each consultants online booking through our Agent booking system. Please don't forget to place your consultant name for each booking in the field provided.

How to Change Bookings

You can make changes to a booking by contacting our Customer Contact Centre 13 17 13.

Find out Customer Service hours >>

How to Amend Booking

If you wish to amend booking through the Rex website, just log into and then click on
CURRENT BOOKINGS tab. From the booking list click on Amend Booking link to amend abooking. We are offering a promotional rate for all amendments successfully made online. This promotional rate will not be applicable if your online transaction is not successful for whatever reason and you will have to pay the full rate for changes made through the call centre.

How to Pay

We are a ticketless airline and all bookings made with Rex are instant purchases. Unfortunately, bookings will not be held pending payment. Below is a list of acceptable payment methods:
AUD$: Visa, Mastercard, Diners, American Express, PayPal and UATP.

How Do I Receive Sales Incentive Payments?

Australian Agents
If you have nominated an Australian bank account, your sales incentive payments will be calculated at the end of each month and directly deposited into your nominated bank account during the following month.

International Agents
You will receive your sales incentive statement online via the agent website. Payment will be processed when you have exceeded AUD$125 in sales incentive payment. Only then the amount will be processed to your nominated bank account by way of telegraphic transfer and converted to your local currency. This transfer which will incur a AUD$25.00 bank fee and will be deducted from the payment. If your sales incentive payment for the month is less than AUD$125.00 we will hold the payment for you until the following month or until you exceed AUD$125.00.


How Do I Make Account Related Enquiries?

All communication to agents will be through the email address you have nominated at the time of registration. To change your registration details at any time, please click on the "Change Details" button available to you when you've logged onto the agent website.
Please note that any alteration/correction will be amended on the following month's statement.

Where do I find my account statement?

You will be able to view all statement of all online transactions that you make with Regional Express via Statements will be downloadable when you've become an official registered Rex agent. The online statement for each booking will display the Agent Name, Booking Reloc, Date of Booking, First Passenger Name, Net, Commission, GST, Total.

Note:- All online statements are updated every 24 hours and are kept on the Rex server for a period of 2 months. Anytime within this period you are able to download your statement for the last 4 months.

What Are Rex Terms and Conditions of Carriage?

For full information on Rex Fares Conditions and associated terms and conditions of carriage, follow the link Terms and Conditions of Carriage. At the time of booking, a copy of the electronic invoice including "The Terms and Conditions of Carriage" must be supplied by you to your client.