Rex was rated the top performing domestic airline for customer satisfaction by Roy Morgan Research in the 2010 Airline Satisfaction Report.

83.5% of Australians who took a flight with Rex in the last 12 months ending April 2010 were 'very' or 'fairly' satisfied. This is in comparison to only 80.3% for QantasLink and 79.7% for Virgin Blue.

Roy Morgan Research is a wholly Australian-owned, a full-service market research company operating worldwide.