Rex was rated the top performing domestic airline for customer satisfaction by Roy Morgan Research in the 2010 Airline Satisfaction Report.
83.5% of Australians who took a flight with Rex in the last 12 months ending April 2010 were 'very' or 'fairly' satisfied. This is in comparison to only 80.3% for QantasLink and 79.7% for Virgin Blue.
The month of July 2012 saw Rex ranked as the Best Domestic Airline for Customer Satisfaction in the Roy Morgan Customer Satisfaction Awards. Rex received an 88% satisfaction rating in the surveys, ranking ahead of Qantas, Jetstar, Virgin Australia and Tiger Airways.
Subsequently the next month August 2012, Rex ranked top again, with an 86% satisfaction rating in the surveys. This was ahead of Virgin Australia, Qantas and Jetstar.
Roy Morgan Research is a wholly Australian-owned, a full-service market research company operating worldwide.